Credit Hours: 3 Lecture Hours: 3 Prerequisite(s): COMP 1123 - Introduction to Computers with a "C" or better; READ 1213 - Developmental Reading with a "C" or equivalent test score exemption, and CNET 1113 - Introduction to Computer Networking This course is designed to provide students with an understanding of technology as part of support services. It will also define basic help desk concepts, identify features of call logging and problem resolution, and focus on the importance of asset management, and troubleshooting. It will identify the different service level certifications and common system management software features used in an IT-managed system. Offered in fall only