Sep 27, 2020  
2020-2021 Student Handbook and Undergraduate Catalog 
    
2020-2021 Student Handbook and Undergraduate Catalog
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CNET 2313 - Help Desk Technology

Credit Hours: 3 Lecture Hours: 3
Prerequisite(s): COMP 1123 - Introduction to Computers  with a "C" or better; READ 1213 - Developmental Reading  with a "C" or equivalent test score exemption, and CNET 1113 - Introduction to Computer Networking  
This course is designed to provide students with an understanding of technology as part of support services. It will also define basic help desk concepts, identify features of call logging and problem resolution, and focus on the importance of asset management, and troubleshooting. It will identify the different service level certifications and common system management software features used in an IT-managed system. Offered in fall only



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